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What Is Field Service Management

field service management, field service, route optimization, team of service, service management

Field Service Management

For most organizations, efficiently managing a team of service technicians is one of the most complex tasks from an operational point of view. Managing of each worker involves so many variables, which until recently had to be recorded, monitored and controlled by human work, it took a considerable amount of time and precision to keep track of all the unpredictable changes that could occur at any time during the project.

Communication failures, delays, and incorrect or incomplete information inevitably plagued many companies in these situations, and although electronic databases certainly helped things, they were still extremely prone to human error.

A Technology Solution

As permanently connected mobile phones and other tracking devices proliferated and systems began to communicate with each other more easily and more smoothly, the next step for many software developers was to design a technology solution that would help manage field service operations and make them easy to monitor, relieving frustrated leaders of many of the inefficiencies inherent in the traditional Process of project management.

The result was a sophisticated field service management technology (FSM) by Nexent Innovations or any other provider, which automates the field operations of a team of service professionals through mobile systems. It has been estimated that the FSM market will be valued at more than $ 3.5 billion by 2019, and many of the major players in the technology industry, including Salesforce, have already made WSF development a key part of their strategies.

FSM software

As the demands of customers and the logistics of field management teams continue to increase in complexity, it is clear that many business leaders are discovering the value that FSM software can bring to their organization in general, as well as to their employees, shareholders, and customers.

At its core, FSM is simply any system that is designed to track the various components of field operations. These components usually include inventory management, vehicle tracking, scheduling, customer portals and more.

In terms of the software as a service (SaaS) sector, the management of these components is usually controlled through a cloud-based portal that can be accessed from mobile devices, while field technicians are working.

The efficient management of resources is of utmost importance for all companies, and the FSM technology has created new ways to make the most of their resources and control their costs. Assets, whether they are vehicles, heavy machinery, expensive inventory or anything else, can be incredibly expensive if they are misused or not functioning at their maximum capacity. This can also lead to additional delays that extend along the value chain and affect the operating margins of the company.

Route Optimization

Even something as simple as route optimization and driving records can have a profound impact on the results of the organization. Combined with intelligent programming tools, these programs can help companies drastically reduce their fuel consumption, and can also significantly save vehicle maintenance over time through the accumulation of fewer unnecessary miles.

In recent years, one of the world’s vast package delivery services added route optimization software to 70 percent of its vehicles around the world. The company estimates that the initiative will save more than $ 300 million and is also a step towards greater sustainability.


More on this topic: Why Workforce Management is Important?

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